SixFLY Return & Exchange Policy

Effective Date: October 24, 2026

At SixFLY, our mission is more than fashion — it’s a lifestyle built on confidence, ambition, and self-love. We want every customer to feel good about their purchase. If something isn't right, we're here to help.

1. Return Eligibility

We accept return requests within 14 days of delivery for eligible items.

To qualify for a return, items must:

• Be unworn, unwashed, and unused.

• Be in their original condition, with all original tags attached.

• Be free of stains, odors, damage, or signs of wear.

• Include proof of purchase or an order confirmation.

Items that do not meet these requirements may not qualify for a return.

2. Non-Returnable Items

For hygiene and quality-control reasons, the following items are final sale:

• Underwear and other intimate apparel.

• Items marked “Final Sale.”

• Gift cards.

• Personalized or custom-made products.

Sale items are also final sale unless otherwise stated at the time of purchase or required by applicable law.

3. Exchanges

We understand that sometimes you may need a different size or style. Exchanges are subject to product availability.

Please contact us before sending an item back so we can provide instructions and confirm whether an exchange is possible.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Include your order number, a description of the issue, and clear photos of the item when applicable. SixFLY will review the request and work with you on an appropriate resolution.

5. Return Shipping

Customers are responsible for return shipping costs on eligible returns unless the return is due to an error on our part, a defective item, or applicable law requires otherwise.

Original shipping charges are non-refundable unless otherwise required by law.

We recommend using a trackable shipping service. SixFLY is not responsible for return packages lost in transit before they reach us.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund is approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days after approval for the refund to be processed. Your bank or payment provider may require additional time for the funds to appear.

Original shipping fees are not refundable unless otherwise required by law.

7. How to Start a Return

To request a return or exchange, contact us with the following information:

• Your full name

• Order number

• Item you wish to return

• Reason for the return

Email: 6flyco@gmail.com 

Please wait for return instructions before shipping any item back. Unauthorized returns may experience processing delays.

8. Policy Updates

SixFLY reserves the right to update this policy as our business grows. Any updates will be posted on this page with a revised effective date. Changes will not override rights that customers have under applicable law.

Our Commitment

At SixFLY, we believe in quality, confidence, and putting yourself first. Thank you for supporting our brand and being part of the SixFLY movement.

SixFLY — First Love Yourself.